Our Booking Policy:

On accepting your email booking via our email system you are accepting our Terms and Conditions which means you are bound by these T&Cs. If you are running late please note due to diary constraints your appointment will not last longer than the allocated time. So please arrive at least 10 minutes before your appointment time.

Cancellation Policy:

We have a flat rate which means that all fees are payable at the time of the appointment.
Cancellation 48 hrs prior to you appointment does not carry any penalties. If you give 24 hrs notice then you incur 50% of the fee in question. If on the day of your appointment than the full fee is payable. We will automatically send you an invoice for immediate payment.

Fee’s Payable:

These are payable on the day of your treatment/consultation and any supplements or prescriptions are paid for prior to receiving your package. Also, a 2.5% will be charged against any credit card payments, however debit cards are free.

Supplements:

Pre-payment is essential and must be made prior to shipment or collection. The transaction can occur at the clinic provided we have your supplement in stock. However, if we have to order your supplements for you we may invoice you and when payment is made via our bank we can then despatch them to you.

Referral Fees:

All referrals should be confirmed via email to info@thenaturaldoctor.org this way we can ensure you are paid. All referrals are paid on the last working day of the month. The cut-off date will be the 25th of each month after which we will action your payment the following month. Please ensure that your email includes payment details. Note: Any referrer will need to be registered with us. All referral patients should have a referral form signed by the Practitioner which should be received prior to or handed to us at the time of the appointment with TND.

Behaviour:

All our patients and clients are treated with respect and courtesy, however if you incur a problem please do not hesitate to put this in writing to the Practice Manager at 69 Harley Street, London W1G 8QW. The same applies for our staff, we do not take kindly to any abuse and you will be asked to vacate the premises for rude and obnoxious behaviour.

Price increases:

Our Annual Review will apply from the 1st April 2015.
New Patient: First Consultation £210.00
Follow up Consultation £190.00
Various tests available, ranging from £60 – £650