Please be aware that The Natural Doctor® has 24 hour cancellation policy.
We require at least 24 hours notice of any cancellations or changes to appointments, otherwise a cancellation or missed appointment fee (50%) will be applied. If your appointment is on Monday, please make sure you let us know by Friday 5pm. Please note that for joined mitochondrial clinic with Dr Kucera, cancellation policy is 7 days.
In order to continue your treatment with The Natural Doctor®, you are required to have a review with your doctor when recommended
In order to secure each booking, we require 50% deposit when booking your appointment. This can be paid over the phone or in person. If you wish to reschedule or cancel your appointment, your deposit is fully refundable if 24 hour cancellation policy applies. If you are unsure if you wish to book your appointment but want to put it on hold, we can reserve your slot until the end of the day.
Please note that we require any payments for prescriptions, supplements or testing prior to receiving them.
We do not accept cheques or bank transfers, we accept all major cards.
BREAST THERMOGRAPHY APPOINTMENTS
It is important that you read and follow the preparation instructions carefully to ensure we are able to conduct the scan at your scheduled appointment. If we are unable to conduct the scan on the day of your appointment due to a failure to follow these instructions, this will unfortunately result in a missed appointment fee. (50%) If you have any questions, please do not hesitate to contact us.
If you wish to place an order for any supplements/prescriptions/testing, pre-payment is essential and must be made prior to shipment/ collection or testing. To place an order, please email us/call us with your order details and we will email you your invoice with a payment link to securely pay online. We will be notified when your transaction is successful and immediately process your transaction.
REPEAT PRESCRIPTION POLICY
We understand that in some exceptional cases patients may require medication after their consultation appointment is due. At our discretion, we may prescribe a small amount of medication that takes the patient through to the next consultation appointment. The cost of this service is £25 in addition to the cost of the medication.
ZERO TOLERANCE POLICY
At The Natural Doctor®, all of our patients and clients are treated with respect and courtesy. The same applies for our staff, we do not take kindly to any abuse and you will be asked to vacate the premises for rude and obnoxious behaviour.
Our Annual Review Fees will apply from the 1st February 2019.
For our appointment fees, please refer to our fees page.
All patients at The Natural Doctor® can file a formal complaint if they are unhappy about their treatment/service that they have received at The Natural Doctor®. If you wish to raise a complaint, please send us a letter to 69 Harley Street, W1G8QW or email us your complaint to firstname.lastname@example.org.
Our aim is to give our patient the highest possible standard of service and we try to deal with all the complaints as quickly as possible. We shall acknowledge complaints within 2 working days and aim to have considered the complaint within 20 days of the date when it was raised. We shall offer an explanation, or a meeting as appropriate. If there are any delays in the process, we will keep the complainant informed.