Terms & Conditions


We accept bookings via phone/email and online. Please note that we can only confirm bookings via the telephone/over the phone. By creating a booking with The Natural Doctor®, each patient is accepting our terms & conditions.


Please be aware that The Natural Doctor® has 48-hour cancellation policy (2 business days).
We require at least 48-hours notice of any cancellations or changes to appointments, otherwise a cancellation or missed appointment fee (50%, appointments, appointments with Dr Kucera 100%) will be applied. If your appointment is on Monday, please make sure you let us know by Friday 5pm. Please note that breast thermography and consultation packages are non-refundable after the scan has been conducted.To cancel your booking, please give us a call (if you can’t get through please make sure to leave us a voicemail) or email us at info@thenaturaldoctor.org.


To secure each booking, we require a 100% deposit when booking your appointment. This can be paid over the phone or in person. If you wish to reschedule or cancel your appointment, your deposit is fully refundable if a 48-hour cancellation policy applies. If you are unsure about booking your appointment but would like to put it on hold, we can reserve your slot until the end of the day (5pm).
Please note that we require payments for prescriptions, supplements or testing prior to receiving them.
We do not accept cheques or bank transfers, we accept all major credit & debit cards.


To continue your treatment with The Natural Doctor®, you are required to have a review with your doctor when recommended. Each patient is required to have at least 12-month review to continue their treatment unless stated otherwise by the doctor.


We understand that in some exceptional cases patients may require medication after their consultation appointment is due. At our discretion, we may prescribe a small amount of medication that takes the patient through to the next appointment. The cost of this service is £25 in addition to the cost of the medication.


If you wish to place an order for any supplements/prescriptions/testing, pre-payment is essential and must be made before shipment/collection or testing. To place an order, please email/call us with your order details and we will email you your invoice with a payment link to securely pay online. We will be notified when your transaction is successful and immediately process your order.


Please note that we can’t offer refunds on prescriptions since these are specifically made for each patient and can’t be returned. If you wish to request a refund on any supplement, appointment deposit or testing, please note that we offer a 28-day refund for your purchase.


It is important that you read and follow the preparation instructions carefully to ensure we are able to conduct the scan at your scheduled appointment. If we are unable to conduct the scan on the day of your appointment due to a failure to follow these instructions, this will unfortunately result in a missed appointment fee. (50%) If you have any questions, please do not hesitate to contact us.


Our Annual Review Fees will apply from the 1st of January. For our appointment fees, please refer to our fees page.


At The Natural Doctor®, all of our patients and clients are treated with respect and courtesy. The same applies for our staff, we do not take kindly to any abuse and you will be asked to vacate the premises for rude and/or obnoxious behaviour.


If you are not fully satisfied you can put your concerns in writing and use our formal Complaint Resolution Procedure which meets with the requirements set out by the Independent Doctors Federation (IDF) for its members and also the Independent Sector Complaints Adjudication Service (ISCAS).

The Complaint Resolution Procedure has three stages and reflects the principles of the ISCAS Code of Practice:

Stage 1 Local resolution within the individual practice
Stage 2 IDF Complaint Resolution Procedure to review the complaint
Stage 3 Independent Adjudication from ISCAS

To file a complaint, please follow the link below.

IDF Complaint Resolution Procedure


Our clinic is accessible for wheelchair users via a folding ramp. Please note that our breast thermography room has no access due to the nature of the building. If you require wheelchair access, please contact us beforehand


We have disabled toilet on site which is located on the ground floor.

WhatClinic Patient Service Award